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At Skyian, we develop comprehensive educational platforms and provide complete digital presence services that make professional certification accessible, engaging, and effective.

Refund Policy

Last Updated: 17th May, 2025

1. Overview

At Skyian, we are committed to client satisfaction with our educational platform development and management services. This Refund Policy outlines the terms and conditions for refunds and explains the process for different types of services we offer.

2. Service Categories and Refund Terms

2.1 Platform Development Projects

Initial Deposit

  • Initial deposits (typically 25-50% of project cost) are non-refundable
  • Covers project setup, planning, and resource allocation
  • Demonstrates commitment to project commencement

Development Phase

  • Milestone payments are non-refundable once work is completed
  • Partial refunds available for incomplete milestones
  • Refund amount based on percentage of work completed

Project Cancellation

  • Client-initiated cancellation: Refund of unused portion minus 20% administrative fee
  • Skyian-initiated cancellation: Full refund of unused portion
  • Mutual agreement cancellation: Terms to be agreed upon by both parties

2.2 Monthly Services

Platform Maintenance

  • Pro-rated refund for unused portion of monthly service
  • Cancellation notice required [7] days in advance
  • No refund for partially used months
  • Setup fees are non-refundable

SEO and Social Media Services

  • Pro-rated refund for unused prepaid services
  • No refund for completed work
  • Cancellation notice required [7] days in advance

2.3 Additional Services

  • Custom feature development: Non-refundable once development begins
  • Emergency support: Non-refundable
  • Consultation services: Non-refundable after service delivery

3. Refund Process

3.1 How to Request a Refund

  • Submit written request to [email protected]
  • Include project/service details
  • Specify reason for refund request
  • Provide relevant documentation

3.2 Processing Timeline

  • Acknowledgment within 2 business days
  • Review period: 5–7 business days
  • Decision communication: Within 10 business days
  • Refund processing: 5–10 business days after approval

3.3 Refund Methods

  • Original payment method when possible
  • Bank transfer for large amounts
  • Alternative payment methods as agreed
  • Processing fees deducted from refund amount

4. Exceptions and Special Circumstances

4.1 Non-Refundable Items

  • Setup fees
  • Custom development work completed
  • Third-party licenses and services
  • Emergency support services
  • Administrative fees

4.2 Special Circumstances

We may consider refunds outside standard policy for:

  • Technical inability to deliver services
  • Unforeseen business circumstances
  • Legal compliance requirements
  • Service quality issues
  • Force majeure events

5. Dispute Resolution

5.1 Initial Resolution

  • Direct communication with project manager
  • Written explanation of issues
  • Documentation of concerns
  • Proposed resolution

5.2 Escalation Process

  • Review by management team
  • Third-party mediation if needed
  • Legal resolution as last resort

6. Policy Changes

6.1 Updates

  • Policy subject to change
  • 30 days notice for material changes
  • Changes not retroactive
  • Client notification via email

6.2 Version Control

  • Current version available on website
  • Archive of previous versions maintained
  • Effective dates clearly marked

7. Contact Information

For refund requests and questions:

Skyian Support
Email: [email protected]
Phone: +1 646 417-9626
Address: 30 N Gould St Suite R Sheridan, WY 82801, USA

Business Hours: Monday–Friday: 9:00 AM – 5:00 PM
Response Time: Within 2 business days